Freshly Crafted Dog Food FAQs

Storage and Use 

Once served, how long is it safe to leave Freshly CraftedTM food in my dog’s bowl? 

We don’t recommend leaving out for more than two hoursbut trust us – they won’t leave leftovers.

How long can I storeFreshly CraftedTM in the fridge?

You can store the foodin the fridge for up to one week. Make sure to use a clean, dry scoop to serve each time or pour directly into the bowl to maintain freshness.

Payments & Shipping

When will my credit card be charged?

Your card will be charged automatically upon placing an order.  Any changes that need to be made can be requested by contacting Customer Care at info@pasturebird.com and we will do our best to accommodate all requests.

For subsequent recurring membership boxes, your credit card will only be charged the day before we pack and ship out your next membership box. We’ll send you several emails and text messages to give you plenty of time to reschedule or modify your recurring boxes before your card is charged.

Is my credit card secure?

Yes. We use the same secure, 256-bit encrypted payment gateway trusted by OpenTable, Kickstarter, Lyft, Twitter and more. They store your credit card information and are fully PCI-compliant.

How can I view my order status?

We'll email you to keep you up to date on the status of your order. You can also sign into your account to view the status of your order.

How will my meat be shipped?

All of our products are shipped fully frozen and packed in an insulated box with dry ice to ensure it remains cool from our door to yours. Our cuts are individually vacuum sealed in high quality, airtight cryovac packages to lock in freshness and ensure a long shelf life in your freezer. All of our meat is USDA inspected.

What packaging do you use?

Our packaging is 100% recyclable.  Please recycle all cardboard and plastic!

Do I need to be around the day my shipment arrives?

No, you will not need to be home to sign for your package. It will be packed with plenty of dry ice to stay frozen for many hours after it arrives. That said, you should plan to unpack it and put it away in your freezer or fridge as soon as possible. We’ll send you an email and text message when your order arrives at your door.

Am I able to track my delivery?

Yes, we send delivery status updates via email.

Can I change my order?

Yes, please email us directly at info@pasturebird.com with any changes and we will do our best to accommodate your request.

How do I cancel my recurring shipment?

It’s easy! Cancel your recurring membership anytime from your account. We will always send you an email before your next box ships so you can make any adjustments needed. If your box has already shipped, you cannot cancel that box.

Still have questions?  Don't hesitate to reach out to us at: consumerinfo@fullmoonpet.com